Welcome to MetroWeb, Columbus Metro's Internet banking service. With MetroWeb, you have 24-hour access to all of your credit union accounts from your home, your office, or anywhere you have Internet access!

If you have filled out a MetroWeb application and received confirmation of your MetroWeb setup, you're ready to begin. Please read through the following information prior to signing on for the first time.

• If you would like to use MetroWeb but haven't signed up yet, please fill out our brief application and return it to the credit union. You can fax it, mail it, or drop it off at any of our offices.

Logging In

The MetroWeb login screen will prompt you for your username and password.

• If this is your first time logging on, you don't have a username yet. Click the No username? Click here link on the login screen to create one. Once you've created a username, you can log on.

• After entering your username and access code, you must click Continue to enter MetroWeb. Once you click Continue, you should see MetroWeb's main menu.

• The first time you log on, you'll have the opportunity to opt in to a service that will allow us to e-mail you a temporary access code in the event that you forget yours. We recommend that you opt in to this service; otherwise, you'll have to call or e-mail us during regular business hours to have your access code reset.

• Each time you log on, a message will inform you of the last time your account was accessed. When your account is enabled for MetroWeb, a CMFCU employee may log on to your account once to ensure that your access code is working properly.

Entering Information

While MetroWeb is mostly point-and-click, you will be prompted to enter dollar amounts and other information from time to time.

• Dollar amounts do not require a decimal point. For example, to enter an amount of $103.57, you would type 10357. (The only exception is if you are making a Visa payment—in that case, you will need to enter a decimal point.)

• Dates, where required, may be entered as 1/1/01, 1-1-01, or 1-1-2001.

Personal Access Codes

You can ensure the confidentiality of your account by protecting your access code at all times.

• You may change your access code at any time — select Change Profile from MetroWeb's main menu, choose Change Access Code and follow the prompts. Access codes are case-sensitive; if you use letters, be sure to remember whether they are upper- or lowercase.

• For your security, we are unable to see your access code once it's been entered into our system. Therefore, if you forget your access code, we will not be able to give it to you. However, we can verify your identity and reset your code to a number that's unique to you.

Logging Off

When you are finished with MetroWeb, don't just walk away from the computer—be sure to click the End Session button on the main menu. If you're using a computer that others have access to, this ensures that no one can come in behind you and view your account information.

Getting Help

Further assistance with MetroWeb is just a mouse click or phone call away.

• MetroWeb Frequently Asked Questions

If you do not find answers to your questions online, you can e-mail us or contact Member Services at 614.239.0210 or 800.986.3876.